DEFECTIVE ITEMS
If you receive a defective piece, it can be exchanged for a new item. However, we must receive an email in regards to the defect within 30 days of original ship date.
Exchanges:
We are happy to offer an exchange in the form of store credit, minus the shipping charges, for all returned items received back by us within 30 days from original ship date to you. Items must be in new, unused and re-sellable condition. Please include the original invoice.
Returns:
We are happy to offer a refund in the form of store credit, minus the shipping charges, for all returned items received back by us within 30 days from original ship date to you. Items must be in new, unused and re-sellable condition. Please include the original invoice.
- Please Note - Closeout & Sale priced items are Final Sale and non refundable.
- Securely pack your return merchandise to protect it from damage during shipping.
- Mila & Emma Co is not responsible for packages lost or damaged during return shipping.
- Items received as gifts can be returned for store credit.
- Original shipping and processing fees are nonrefundable.
- The shipping cost to send back a return is covered by the customer. Defective items received back by us, their replacement shipping cost is covered by Mila & Emma Co.
HELPFUL HINT: On our website, by clicking on the image of the style you're purchasing, you can read how we think your Mila & Emma Co will fit.
Additional Information:
- If we have any questions in regards to your exchange or return we will contact you via email. If we do not hear from you within two weeks, your item(s) will be returned to inventory and store credit will be issued.
- If we receive an item that is in less than perfect condition a restocking fee will be charged.